Thanks for being a valued customer of ComputerCC.  Although we hope that nothing will happen as result of a natural disaster, we are happy to provide you with the following information:

To you, our website customer:

Your website is designed to remain functioning even in the event of a catastrophic failure to the New Orleans area’s infrastructure.  However, some clients may feel they want to make changes to their website during an emergency situation.  In such an event you would continue to go through our normal process, sending a support request to support@computercc.com for website updates or changes.

To you, our email customer:

Most of our email clients should not experience any problems in the event of a catastrophic failure to the New Orleans area’s infrastructure.  Some of our email clients have not yet been converted to our redundant servers. In case you cannot access email, please check our email migration page on this website for detailed instructions, and feel free to contact us at support@computercc.com if you have any questions or issues.

Click HERE for our email migration page

To you, our backup plan customer:

• Your data is stored in an off site location.
• This service is optimized for restoring a lost or recently corrupted file(s).
• In the case of a catastrophic failure (or theft) of your computer, the following would need to be done:
• Locate a replacement computer
• Install the programs you will need (i.e. Quickbooks, Microsoft Office, etc.)
• Contact us (best is via support@computercc.com
• Send an email to support@computercc.com to re-load your data

We suggest taking your server and program discs with you, as the above process can be time consuming.  In case you cannot move your server, we would suggest taking your business-critical program(s) installation discs.

Our Staff:

Though our staff will evacuate if it becomes necessary, we will still assist our clients as much as possible.  The best way to reach us during an emergency (and always) is through our continuously-monitored email:
support@computercc.com .

Please remember to include as much detail as you can, which will assist us in determining who will best be able to help you.  We also have a toll-free number set up for emergencies that is checked when 504-581-6600 is not available.  The emergency number is 866-526-9732.

Contact Info:

E-Mail: support@computercc.com

Phone Support:  504-581-6600 or  866-526-9732